Build a performance management system that drives results. Most organisations treat performance management as an annual administrative exercise — a forms-filling ritual that nobody values. This module shows you why traditional performance management fails and how to design a system that actually improves organisational output.

A performance management philosophy and framework. You will define what performance means in your context, identify the failure modes of traditional approaches, and design a continuous performance management system that fits your organisation.

Nigerian organisations lose an estimated ₦4.5 trillion annually to poor performance management (PwC Nigeria Human Capital Report 2024). When people do not know what is expected, do not receive feedback, and do not see consequences for performance, the organisation stagnates. Performance management is not HR's job — it is every leader's most important job.